DATA PROTECTION POLICY

Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We appreciate your visit to our website and your interest in our company. Below, we inform you about the handling of your personal data when using our website. Personal data refers to any information that can identify you personally.

1.2 The controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is:

Brand Name: Riley Vancouver
Company Name: Riley Vancouver Ltd.
Contact Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
Email: support@rileyvancouver.ca
Phone Number: +85 29 2905 872

1.3 To ensure the security of transmitting confidential content (e.g., orders or inquiries), we use SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.

2) Definitions

In this privacy policy, the following terms are used, among others:

  • Cookies: small text files stored on the user's device.
  • Third-Party Services: external services provided by other companies (e.g., payment processors, logistics partners).
  • Personal Data: any information that can directly or indirectly identify a natural person.
  • Processing: any handling of personal data, such as collection, storage, use, transmission, or deletion.

3) Data Collection When Visiting Our Website

When using our website for informational purposes only, we collect data that your browser automatically transmits to our server (so-called "server log files"):

  • Visited website
  • Date and time of access
  • Data amount transmitted in bytes
  • Source/reference from which you accessed the page
  • Used browser and operating system
  • Used IP address (if applicable, anonymized)

The processing is based on Article 6, paragraph 1, lit. f GDPR, due to our legitimate interest in maintaining the stability and functionality of the website.

4) Cookies and Interest-Based Advertising

We use cookies to make our website user-friendly, provide features, and analyze user behavior. This may also include third-party cookies that help us deliver personalized advertising.

You can configure your browser to inform you about cookies, allow them on a case-by-case basis, or reject them altogether. Please note that disabling cookies may limit the functionality of the website.

5) Contacting Us

If you contact us (e.g., via contact form or email), we will process personal data exclusively for the purpose of processing your request or for technical administration. Legal basis: Article 6, paragraph 1, lit. f GDPR. If your inquiry is aimed at concluding a contract, Article 6, paragraph 1, lit. b GDPR serves as the legal basis.

6) Customer Account & Order Processing

When creating a customer account or placing an order, we collect the data necessary for contract fulfillment in accordance with Article 6, paragraph 1, lit. b GDPR. Data may be transferred to transport service providers and payment providers as necessary for delivery and payment.

7) Use of Your Data for Marketing Purposes

  • Newsletter: Sent only with explicit consent (Double Opt-In).
  • Email Marketing to Existing Customers: If you have already made a purchase, we may send you offers for similar products. You can opt out of this use at any time.

8) Sharing Data with Third Parties

Data is shared exclusively with:

  • Transport service providers (for delivery)
  • Payment service providers (for payment processing)
  • Marketing partners (only with your consent)
  • Company transfers (in the event of a sale, merger, or restructuring)

9) Data Transfer Abroad

In individual cases, data may be processed outside of Canada. In such cases, we ensure that the transfer complies with the GDPR (e.g., through EU standard contractual clauses).

10) Data Security

We implement technical and organizational measures to protect your data from manipulation, loss, unauthorized access, disclosure, or destruction.

11) Data Retention and Deletion

We only retain personal data as long as necessary for the respective purposes or as required by law. After that, the data will be deleted or anonymized.

12) Privacy for Children

Our website is not aimed at children under 13 years of age. We do not knowingly collect data from children. If we become aware of such data being collected, we will delete it immediately.

13) External Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

14) Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time. The current version will always be available on our website. We will notify you of significant changes via email or on the homepage.

15) Your Rights

You have the right to:

  • Access the personal data we process
  • Rectification, deletion, or restriction of processing
  • Data portability
  • Object to processing
  • Withdraw consent granted

To exercise your rights, please contact support@rileyvancouver.ca.

16) Contact Information

Riley Vancouver
Owner: Riley Vancouver Ltd.
Contact Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
Email: support@rileyvancouver.com
Customer Service Hours: Monday to Friday, 8:00 AM – 4:00 PM (PST)
We strive to respond to all inquiries within 24 hours.

Applicable Law: Canadian law applies.