FAQ

About Riley Vancouver
Who is Riley Vancouver?
Riley Vancouver is a Canadian fashion brand that combines timeless elegance with modern simplicity. We collaborate closely with carefully selected partners and designers to create collections that fit seamlessly into the contemporary wardrobe.

Where is Riley Vancouver based?
Riley Vancouver is proudly based in Canada. We work with international partners to offer a wide range of high-quality fashion at fair prices.

Delivery and Shipping
What is the delivery time?
Processing time: 1–3 business days
Shipping time: 6–11 business days
Total: Approximately 7–14 business days

How can I track my order?
Once your package is shipped, you will receive an email with a tracking link so you can follow your order in real-time.

Does Riley Vancouver ship internationally?
Our primary focus is the Canadian market, but in certain cases, we can arrange shipping to other countries. Please contact us for further assistance.

Returns and Refunds
What is your return policy?
Riley Vancouver offers a 30-day return policy from the date of receipt. Items must be unworn, in original condition, and with tags attached.

How do I return an item?
Please contact our customer service at support@rileyvancouver.ca, and we will provide you with a step-by-step guide. Return shipping costs are the responsibility of the customer unless there was an error on our part or the item is defective.

How long does it take to process a return?
Once we receive and inspect your return, your refund will be processed within 7 business days. The refund will be credited back to the payment method used during the purchase.

Can I cancel my order?
Orders can be canceled within 15 minutes of placing the order. After this time, processing begins automatically, and changes are no longer possible.

Payment and Security
What payment methods do you accept?
We offer secure payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Is my information secure?
Yes. All transactions are SSL encrypted, and your payment details are never shared with third parties.

Contact
How can I reach customer service?
For any questions or assistance, we are here to help.
Email: support@rileyvancouver.com
Phone: +85 29 2905 872

When can I expect a response?
Our customer service team is available Monday to Friday, 8:00 AM – 4:00 PM (PST). We strive to respond to all inquiries within 24 hours.

Customer Service Information
Brand Name: Riley Vancouver
Company Name: Riley Vancouver Ltd.
Contact Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
Email: support@rileyvancouver.com
Phone: +85 29 2905 872