FAQ
Delivery and Shipping
What is the delivery time?
- Processing time: 1–3 business days
- Shipping time: 6–11 business days
- Total Delivery time: Approximately 7–14 business days
How can I track my order?
Once your package is shipped, you will receive an email with a tracking link so you can follow your order in real-time.
Does Riley Vancouver ship internationally?
Riley Vancouver ships exclusively within Canada. If you have any questions or need assistance, please contact us.
Returns and Refunds
What is your return policy?
Riley Vancouver offers a 30-day return policy from the date of receipt. Items must be unworn, in original condition, and with tags attached.
How do I return an item?
Please contact our customer service at support@riley-vancouver.com and we will provide you with a step-by-step guide. Return shipping costs are the responsibility of the customer unless there was an error on our part or the item is defective.
How long does it take to process a return?
Once we receive your return, we will process your refund within 7 days. It may then take an additional 7–14 business days for the funds to appear on your statement. The refund will be credited back to the payment method used during the purchase.
Can I cancel my order?
Orders can be canceled within 15 minutes of placing the order. After this time, processing begins automatically, and changes are no longer possible.
Payment and Security
What payment methods do you accept?
We offer secure payments via Visa, Mastercard, Apple Pay and Google Pay.
Is my information secure?
Yes. All transactions are SSL encrypted, and your payment details are never shared with third parties.
Contact Information
- Brand name: Riley Vancouver
- Company name: JTJ Commerce LLC
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Contact address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
- Email: support@riley-vancouver.com
- Phone number: +1 825 782 9115
- Customer service hours: Monday to Friday, 8:00 AM to 6:00 PM (PST)
We strive to respond to all inquiries within 24 hours.