ORDERING AND SHIPPING
Average Delivery Times
Processing Time: Once an order is placed, Riley Vancouver typically requires 1–3 business days for processing.
Estimated Delivery Time: After processing, your order will be shipped. Delivery usually takes 6–11 business days, depending on your location.
Our customer service team is always available if you have any questions about your delivery.
Email: support@riley-vancouver.com
Phone: +85 29 2905 872
Payment Methods
All payment options at Riley Vancouver are SSL-encrypted to ensure secure transactions. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Once you select your preferred payment method, click "Complete Order" and follow the instructions.
Shipping Costs
First delivery is free — Riley Vancouver covers the shipping costs to your doorstep. Returns are not free. Customers are responsible for return shipping costs as outlined in our return and refund policies.
Shipping Process
To keep prices fair and sustainable, Riley Vancouver consolidates orders and ships them in bulk once our minimum dispatch quantity is reached. This helps us reduce costs and avoid unnecessary environmental impact. If you require urgent assistance with your delivery, please contact our customer service team via email. We will find the best possible solution for you.
Important Information
- Delivery time: 1–3 business days for processing plus 6–11 business days for shipping, for a total of 7–14 business days.
- Return period: 30 days from receipt.
- Return shipping costs: costs are borne by the customer
- Customer service: Monday to Friday from 8:00 am to 6:00 pm (PST), we aim to respond to all inquiries within 24 hours.
Legal Information
Brand Name: Riley Vancouver
Company Name: JT Commerce Limited
Contact Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
Email: support@riley-vancouver.com
Phone: +85 29 2905 872