TERMS OF SERVICE

Last updated: January 07, 2026

Riley Vancouver serves as the trading name for JT Commerce Limited. These Terms and Conditions govern the access to and utilization of the website https://riley-vancouver.com/ (hereafter referred to as the Website) operated by JT Commerce Limited (hereafter referred to as Riley Vancouver), along with the services and merchandise provided by Riley Vancouver through its online platform.

Store Name: Riley Vancouver

Registered Address: 83 King Lam Street, Lai Chi Kok, Hong Kong

Email: support@riley-vancouver.com

Phone: +85 29 2905 872

Operating Hours: Monday Through Friday, 8:00 AM To 6:00 PM (PST)

Riley Vancouver makes this website available subject to these terms and conditions. By browsing the website or utilizing the services or applications available on the website, users acknowledge and accept these Terms and Conditions.

Website access does not necessitate user registration. Nevertheless, to purchase any of the services provided by Riley Vancouver, user registration and acknowledgment of these conditions will be mandatory prior to completing the payment.

Via the website, Riley Vancouver operates as an online fashion retailer presenting a carefully selected collection of men's apparel under the Riley Vancouver brand. The Terms and Conditions outlined below establish the rights and responsibilities of Riley Vancouver and Users in relation to the Website. These constitute the exclusive Terms and Conditions relevant to the utilization of the Website (notwithstanding that specific services may possess particular conditions) and to the placement of orders via the Website and supersede any alternative conditions, unless by prior arrangement and in written form between Riley Vancouver and the User.

Kindly review these Terms of Service thoroughly before accessing or utilizing our website. By accessing or utilizing any section of the site, you consent to be bound by these Terms of Service. Should you disagree with any of the terms and conditions of this agreement, you must not access the website or utilize any services. If these Terms of Service are regarded as an offer, acceptance is strictly limited to these Terms of Service.

Store Name: Riley Vancouver

Email: support@riley-vancouver.com

Operating Hours: Monday Through Friday, 8:00 AM To 6:00 PM (PST)

We generally respond within 24 to 48 hours during operating days. Whether it concerns a product inquiry or a service matter, we'll ensure you feel acknowledged and assisted.

This website is managed by JT Commerce Limited. Throughout the site, the expressions "we," "us," and "our" pertain to Riley Vancouver. Riley Vancouver provides this website, encompassing all information, tools, and services accessible from this site to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices outlined here.

By visiting our site and/or making a purchase from us, you participate in our "Service" and consent to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those supplementary terms and conditions and policies referenced herein and/or accessible by hyperlink. These Terms of Service extend to all users of the site, including without limitation users who are visitors, vendors, customers, merchants, and/or content contributors.

Any new functionalities or tools which are incorporated into the current store shall likewise be subject to the Terms of Service. You can examine the most recent version of the Terms of Service at any time on this page. We retain the right to update, modify or substitute any component of these Terms of Service by publishing updates and/or modifications to our website. It is your obligation to review this page regularly for changes. Your continued utilization of or access to the website following the publication of any changes constitutes acceptance of those modifications.

Our store is hosted on Shopify Inc. They supply us with the online e-commerce platform that enables us to sell our merchandise and services to you.

SECTION 1 - ONLINE STORE TERMS

By consenting to these Terms of Service, you affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have provided us your authorization to permit any of your minor dependents to utilize this site.

You must not use our merchandise for any unlawful or unauthorized purpose nor may you, in the utilization of the Service, breach any laws in your jurisdiction (including but not limited to intellectual property laws).

You must not transmit any malicious software or viruses or any code of a harmful nature.

A violation or breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We retain the right to decline service to anyone for any reason at any time.

You understand that your content (excluding credit card information), may be transmitted unencrypted and involve (a) transmissions across various networks; and (b) modifications to conform and adapt to technical requirements of connecting networks or devices. Credit card information is invariably encrypted during transmission over networks.

You consent not to reproduce, duplicate, copy, sell, resell or exploit any segment of the Service, utilization of the Service, or access to the Service or any contact on the website through which the service is delivered, without explicit written authorization by us.

The headings utilized in this agreement are included for convenience only and will not restrict or otherwise influence these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not accountable if information made accessible on this site is not accurate, complete or current. The material on this site is furnished for general information only and should not be depended upon or used as the exclusive basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any dependence on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, inherently, is not current and is furnished for your reference only. We retain the right to alter the contents of this site at any time, but we have no responsibility to update any information on our site. You acknowledge that it is your responsibility to monitor modifications to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our merchandise are subject to modification without notice.

We retain the right at any time to alter or discontinue the Service (or any component or content thereof) without notice at any time.

We shall not be accountable to you or to any third-party for any alteration, price modification, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS

Specific products may be available exclusively online through the website. These products may have restricted quantities and are subject to return or exchange solely according to our Return Policy.

We have made every attempt to display as precisely as possible the colors and images of our products that appear at the store. We cannot ensure that your computer monitor's display of any color will be precise.

We retain the right, but are not required, to restrict the sales of our products or Services to any individual, geographic region or jurisdiction. We may implement this right on a case-by-case basis. We retain the right to restrict the quantities of any products or services that we provide. All descriptions of products or product pricing are subject to modification at anytime without notice, at the exclusive discretion of us. We retain the right to discontinue any product at any time. Any proposition for any product or service made on this site is invalid where prohibited.

We do not warrant that the quality of any products, services, information, or other material acquired or obtained by you will satisfy your expectations, or that any defects in the Service will be rectified.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We retain the right to decline any order you submit with us. We may, in our exclusive discretion, restrict or cancel quantities acquired per individual, per household or per order. These limitations may include orders submitted by or under the same customer account, the same credit card, and/or orders that utilize the same billing and/or shipping address. In the circumstance that we make a modification to or cancel an order, we may endeavor to notify you by contacting the email and/or billing address/phone number supplied at the time the order was submitted. We retain the right to restrict or prohibit orders that, in our exclusive judgment, appear to be submitted by dealers, resellers or distributors.

You consent to furnish current, complete and accurate purchase and account information for all purchases made at our store. You consent to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can fulfill your transactions and contact you as required.

For additional detail, please examine our Returns & Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may furnish you with access to third-party tools over which we neither oversee nor have any control nor input.

You recognize and consent that we furnish access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no accountability whatsoever arising from or relating to your utilization of optional third-party tools.

Any utilization by you of optional tools presented through the site is entirely at your own risk and discretion and you should ensure that you are acquainted with and approve of the terms on which tools are furnished by the relevant third-party provider(s).

We may also, in the future, present new services and/or functionalities through the website (including, the release of new tools and resources). Such new functionalities and/or services shall likewise be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services accessible via our Service may incorporate materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not associated with us. We are not accountable for examining or evaluating the content or accuracy and we do not warrant and will not have any accountability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not accountable for any harm or damages related to the acquisition or utilization of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please examine carefully the third-party's policies and practices and ensure you comprehend them before you participate in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit certain specific submissions (for instance contest entries) or without a request from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you consent that we may, at any time, without limitation, edit, copy, publish, distribute, translate and otherwise utilize in any medium any comments that you forward to us. We are and shall be under no responsibility (1) to maintain any comments in confidence; (2) to provide compensation for any comments; or (3) to respond to any comments.

We may, but have no responsibility to, oversee, edit or remove content that we determine in our exclusive discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or infringes any party's intellectual property or these Terms of Service.

You consent that your comments will not infringe any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further consent that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way influence the operation of the Service or any related website. You may not utilize a false email address, pretend to be someone other than yourself, or otherwise deceive us or third-parties as to the origin of any comments. You are exclusively responsible for any comments you make and their accuracy. We assume no responsibility and assume no accountability for any comments published by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is administered by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We retain the right to rectify any errors, inaccuracies or omissions, and to modify or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We assume no responsibility to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as mandated by law. No specified update or refresh date applied in the Service or on any related website, should be interpreted to indicate that all information in the Service or on any related website has been altered or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as outlined in the Terms of Service, you are forbidden from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to execute or participate in any unlawful acts; (c) to breach any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to violate or infringe upon our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be utilized in any way that will influence the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to gather or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the security features of the Service or any related website, other websites, or the Internet. We retain the right to terminate your utilization of the Service or any related website for breaching any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your utilization of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be acquired from the utilization of the service will be accurate or reliable.

You acknowledge that from time to time we may remove the service for indefinite periods of time or terminate the service at any time, without notice to you.

You explicitly acknowledge that your utilization of, or inability to utilize, the service is at your exclusive risk. The service and all products and services delivered to you through the service are (except as explicitly stated by us) furnished 'as is' and 'as available' for your utilization, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no circumstance shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be accountable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your utilization of any of the service or any products acquired using the service, or for any other claim related in any way to your utilization of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind sustained as a result of the utilization of the service or any content (or product) posted, transmitted, or otherwise made accessible via the service, even if advised of their possibility. Because some states or jurisdictions do not permit the exclusion or the limitation of accountability for consequential or incidental damages, in such states or jurisdictions, our accountability shall be restricted to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You consent to indemnify, defend and hold harmless we and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your violation of these Terms of Service or the documents they incorporate by reference, or your breach of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the circumstance that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be separated from these Terms of Service, such determination shall not influence the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties sustained prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer desire to utilize our Services, or when you cease utilizing our site.

If in our exclusive judgment you fail, or we suspect that you have failed, to adhere with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain accountable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any component thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to implement or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules published by us on this site or in respect to The Service constitutes the complete agreement and understanding between you and us and govern your utilization of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we furnish you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can examine the most recent version of the Terms of Service at any time at this page.

We retain the right, at our exclusive discretion, to update, modify or substitute any component of these Terms of Service by publishing updates and modifications to our website. It is your obligation to review our website regularly for changes. Your continued utilization of or access to our website or the Service following the publication of any modifications to these Terms of Service constitutes acceptance of those modifications.

SECTION 20 - RETURN AND REFUND

Return Policy: We provide a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns: The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will require the receipt or proof of purchase.

Return Process: To initiate a return, contact us at support@riley-vancouver.com. Do not send your purchase back before receiving a confirmation from us. Items sent back without first requesting a return will not be accepted.

Store Name: Riley Vancouver

Registered Address: 83 King Lam Street, Lai Chi Kok, Hong Kong

Email: support@riley-vancouver.com

Phone: +85 29 2905 872

Operating Hours: Monday Through Friday, 8:00 AM To 6:00 PM (PST)

Refund Process: If your return is authorized, we will process your refund within 7 days of receiving your return package. Refunds will be issued utilizing the same payment method as the original transaction unless you consent to a different method. You will not incur any charges for the refund, there is no restocking charge, but the cost of delivering the goods is non-refundable.

Cancelation Process: You can contact us and cancel your order as long as the status of your tracking number hasn't changed to "package shipped". Simply email us at support@riley-vancouver.com to cancel your order.

SECTION 21 - CONTACT INFORMATION

If you have any questions, comments or suggestions, please feel free to contact us.

Store Name: Riley Vancouver

Registered Address: 83 King Lam Street, Lai Chi Kok, Hong Kong

Email: support@riley-vancouver.com

Phone: +85 29 2905 872

Operating Hours: Monday Through Friday, 8:00 AM To 6:00 PM (PST)

Talk soon,

The Riley Vancouver Team