Average Delivery Times

Processing Time: Once an order is placed, Riley Vancouver typically requires 1–3 business days for processing. 

Estimated Delivery Time: Delivery usually takes 6–11 business days, depending on where you live.

Total Delivery Time: The total delivery time (processing + delivery time) is therefore usually 7–14 business days.

Our customer service team is always available if you have any questions about your delivery.

• Email: support@riley-vancouver.com
  
• Phone:  +1 365 517 4845

Payment Methods

All payment options at Riley Vancouver are SSL-encrypted to ensure secure transactions. We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay. Once you select your preferred payment method, click "Complete Order" and follow the instructions.

Shipping Costs

Delivery is free — Riley Vancouver covers the shipping costs to your doorstep. Returns are not free. Customers are responsible for return shipping costs as outlined in our return and refund policy.

Carriers

We work with trusted international courier partners, including:

• Canada Post
• UPS
• DHL
• FedEx

Important Information

• Delivery time: 1–3 business days for processing plus 6–11 business days for shipping, for a total of 7–14 business days.
• Return period: 30 days from receipt.
• Return shipping costs: costs are borne by the customer
• Customer service: Monday to Friday from 8:00 AM to 6:00 PM (PST), we aim to respond to all inquiries within 24 hours.

Contact information

• Brand name: Riley Vancouver
• Company name: JTJ Commerce 
• Contact address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  
• Email: support@riley-vancouver.com
• Phone number: +1 365 517 4845
• Customer service hours: Monday to Friday, 8:00 AM to 6:00 PM (PST)

We strive to respond to all inquiries within 24 hours.